"Twenty years ago, when we were just starting manufacturing our product we were shipping with whatever boxes we could find. We make theatrical lighting hardware - aluminum clamps and other materials. Our products are solid metal and they are extra heavy. The boxes were constantly breaking or busting open during shipping with our equipment falling out and either not getting to our customers or arriving in poor condition; scratched and broken. This lack of care in the packaging and shipping end of our business seemed to be the norm for our industry. Even our competitors were just throwing their products in a box with no care for how they were packaged.
We wanted to be different. We take great pride in the products we make and we wanted this pride to show all the way down to the way our products were placed in the shipping boxes. So we worked with Custom Corrugated Containers to make custom boxes with our product names and descriptions on them. They produced a super durable, double wall box and created a grid pattern of cardboard inserts that divided our products into small groups within the double wall box. This allowed us to send our products to our customers in perfect condition.
We’re a small company and don’t have a lot of storage space in our warehouse. So we really appreciate Custom Corrugated’s just-in-time-delivery program. Their rep comes by our shop every week to check on the status of our inventory. We store our larger run boxes in their warehouse and with one easy phone call they deliver them to us when we need them.
We’ve had some odd ball size needs over the years that are outside of our normal runs and the folks at Custom Corrugated are always willing to help us with these requests.
Working with Custom Corrugated Containers has truly given us a competitive edge. The attention to detail in our packaging is a first-impression indicator of our overall level of service and commitment to quality."
Who would believe that a five year partnership generating 30,000 boxes a month could come from a cold call? We were re-launching our product in Charlotte. We were using a standard box for shipping. Our order was small and as a result the service we received from our box vendor was non-existent. Then in walks Richard Currence, a sales representative from Custom Corrugated Containers.
He quickly saw our potential for growth. Where our current box vendor considered our small quantities a nuisance, Richard saw it as an opportunity. He creatively combined our small run with some of their other customer runs to get us into the pricing bracket we needed. Custom Corrugated stuck with us in the beginning and 30,000 boxes a month later, we’re both glad they did. We are very happy to have them as a vendor and as a trusted business partner.”
“The box guy’s here! That’s what we cheer when our rep from Custom Corrugated Containers, Inc. comes to see us. Since when do you get excited about seeing your cardboard box vendor? Since we stopped receiving cranky phone calls from our customers.
For 20+ years we used to fill our boxes with shredded paper and popcorn peanuts. Our customers hated opening up our boxes because of all the waste and trash that would come out of them. It’s never good when your customer dreads receiving a shipment from you because of how messy your packaging is!
That’s where Custom Corrugated Containers saved the day. They worked closely with us to design a custom box that fits perfectly with our product – eliminating filler and customer complaints. Their clever use of dividers actually helped us reduce the number of sizes of boxes we used to carry. Our product looks so much more professional in these custom boxes and it’s much more cost effective in the long run.
I especially appreciate the way that the folks at Custom Corrugated stop by our plant periodically, just to check on us. They’re never pesky salespeople, rather welcome partners who go above and beyond to meet our needs. When I get calls from competitive box companies I always politely stop them and say, “No need to waste your time. We have a strong partnership with Customer Corrugated Containers. They give us great service, a wonderful product at a very reasonable cost … it doesn’t get any better than that!"